Refund policy
At Noirken , we want you to be satisfied with your purchase. If you're not happy with your order, please review our policy below.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return
* The item must be unused, unworn, and in its original condition.
* The item must include its original packaging and tags (if applicable).
* Proof of purchase or order confirmation is required.
Non-Returnable Items
The following items cannot be returned:
* Gift cards
* Final sale or clearance items
* Items damaged due to misuse or improper care
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status.
If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the item.
Return Shipping
If the return is due to our error (such as a damaged or incorrect item), we will provide an appropriate solution.
If the return is for other reasons (such as a change of mind), return shipping costs may be the customer's responsibility unless otherwise stated.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: [noirken.support@gmail.com](mailto:noirken.support@gmail.com)